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The human resources of any organisation are the most important resource that is the direct connected between the quality of the workforce and ultimate goals.The human resource department of Mc Donald's is responsible for right people, right number, right jobs, right time, right cost with right knowledge, skills, experience in the right place and also responsible for training of all staff and keeping evidence on them.
The objectives of this report are to look at the Human Resource Management (HRM), Human Resource Planning and Development (HRP & D), and Performance of Mc Donald's restaurant.
Furthermore, it explains the human resource management activities, models of human resource management, effectiveness of organisational objectives, performance monitoring of Mc Donald's restaurant.
An ongoing programme of training evaluation enables employees to keep training up to date and according to the demand of the business.
Mc Donalds training and development programme is an important part to the 100% customer satisfaction that the company aims to achieve ultimate goal.
For the recruitment process, Interview is the most crucial part for Mc Donald's potential employee.
From the short listed candidate, Mc Donald's call for interview with area manager or store manager at their flexible nearest branch.
From the face to face interview, interviewers can know about applicants, such as behaves, confidence, knowledge, and basically how the applicants come across as a person.
At crew member level, interview is the second step for applicant.
Human resource management is the people management function where organizational function is fulfilled and focuses on the issues related to people for example compensation, performance management, organization development, safety, benefits, employee motivation, communication, administration ,training and, etc.
As defined by Storey in 1995, ''HRM is a distinctive approach to employment management which seeks to achieve competitive advantage through the strategic development of a highly committed and capable workforce, using an integrated array of cultural, structural and personnel techniques.'' Human Resource Management (HRM) deals with the 'Human' feature of an organisation.